Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Do you ship worldwide?
Yes, we ship worldwide, however, due to the impact of the epidemic, some areas may not be able to deliver normally. If you need to check the delivery address, you can contact us (email@example.com)
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
If you have any questions, please contact our customer service. (firstname.lastname@example.org)
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.
When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.
We process orders between Monday and Friday. Orders will be processed within 3-10 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Why I still haven’t received my package. Where is my order?
You will receive a shipping confirmation after the items have been shipping.If your estimated delivery date has passed and you haven’t received your order, please contact us through email@example.com with an explicit subject on the email title so we can attend it to relative customer service specialist.
Why it shows that my tracking number is invalid?
Your order can be tracked in details only when it arrives in your country’s facility. Especially for standard shipping, kindly allow 8-15 working days of shipment to your address, even possible “no found”.
Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
- Certain item need additional process time.
- Weight limit of customs or courier.
You will receive an email notification when each parcel is shipped or a letter about the partial shipping will be attached in the package.
Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
If this condition happens to you, please contact us through firstname.lastname@example.org with an explicit subject on the email title so we can attend it to relative customer service specialist.
Please note that nondelivery caused by wrong delivery address or no rely to pickup notification sent by our customer service specialist in 3 business days and other personal reasons will not be taken by airysumer.us.
What Methods of Payment Do You Accept?
We accept PayPal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you in reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
- AWAITING SHIPPMENT(CANCELLATION):
FULL REFUND IS JUST ACCEPTED WITHIN 24hours AFTER PAYMENT
10-15%SERVICE CHARGED FEE AFTER24-72hours OF PAYMENT
2.IN TRANSIT:NOT ACCEPTED
- DELIVERED: will be processed within 7– 12 business days after CS contact and the items arrived the warehouse and tested originally. (Note: Refunds will not include the shipping costs once it was shipped.)
If it has been longer than two weeks, please Contact Us.
The refund will be made via the same payment method used to make the purchase.
4.Precautions for return and exchange (Very important)
Any orders that have already been packed or shipped cannot be cancelled.
Any items in the Clearance Sale cannot be changed or returned.